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Player Support
Poker - Getting Started
Accessing the Games
- What do I need to play your games?
- What is the difference between playing through the downloaded application and from the web-browser?
- What occurs if I am disconnected from a game?
- Are my friend and I able to play from the same computer?
- Which operating systems do you support?
Learning the Games
- How do I learn how to play your poker games?
- Will I have to deposit money to play?
- May I check my earlier poker hands to see what happened?
- What type of games do you offer at PokerSouls.com?
Learning About Your Own Account
Accessing the Games
What will I need to play your
games?
You may elect to play our games directly from your web-browser (Internet
Explorer/Netscape/Mozilla/AOL etc.). Since all of our games are java-based, we
suggest you download the latest version of
Java plug-in the first time so that your
game runs more smoothly. You may also elect to download our Poker 4 software
from our Poker page and install it on your computer (not for Apple users).
What is the difference between playing through the
downloaded application and from the web-browser?
This is just a matter of preference since you will still play the same games
and against the same players. If you play through your web-browser, you can
play from any computer since you don't have to install our software. But the
download version does have some additional features, such as logging your own
stats, keeping player notes, etc.
What occurs if I am disconnected from a
game?
When you are playing on the Internet, there is always a risk of getting
disconnected. This is not always dependent upon your modem speed. If the
connection between your ISP and our server is momentarily dropped, you may be
disconnected from the game, but not the internet. Unfortunately this is
something that is beyond our control.
We try to reduce the effects as much as possible, for example, by transferring players on auto-pilot mode in tournaments or providing "All-in Protection" in poker ring (regular) games. You may read more about these under the section, "Software and Connections".
Are my friend and I able to play from the same
computer?
Yes, you may. But, for security reasons, we allow only one PokerSouls.com
account for each player and one real-money account for every household.
Which operating systems do you
support?
We support Windows 95, 98, 2000, NT, XP, Apple Macs OS 9, OS X, and even
Linux. Please note, however, that the downloadable Poker 4 application doesn't
for work Macs, Linux's, and Win95 and WinNT.
Learning the Games
How can I learn to play your poker
games?
You should see a lot of information on how to play in the Poker School. There
are rules, tips and strategy guidelines.
Will I have to deposit money to
play?
No. When you sign up you will be automatically given a play-money account with
$1000 play-money that you can use to play against other play-money players.
You may refill your play-money twice every 24 hours for free. You may then
upgrade it to a real-money account at a later stage.
May I check my earlier poker hands to see what
happened?
Yes, you may see played hands by going into the Hand History section on our
site. Please insert the hand number for the correct game and click "Request
history".
Please note that your hand number is located on the top left hand corner of every poker game. You may also click on the hand number of the previous hand at the table to see the hand history.
What type of games do you offer at
PokerSouls.com?
We have all of the most popular poker games here! The poker games we have
include Texas Hold'em, 7-card Stud, Omaha. We have no limit, pot limit and
fixed limit play, along with single and multi table tournaments.
Learning About Your Own Account
Can I play with more than one account? What about
just for play-money?
Due to security reasons, we permit only one PokerSouls.com account for each
player and one real-money account for every household. You may play for both
real-money and play-money with the same account, so there is no need to create
more than one.
How do I pass money to another
player?
For security reasons, we don't transfer money, credits or points between
accounts. What we suggest at this stage is that you cashout the amount and
transfer it by another method to the other person. Also, please remember that
passing chips across the table by deliberately losing to a player is
considered to be a serious offence at PokerSouls.com. We apologize for any
inconvenience this may cause.
How do I see the transactions going in and out of
my account?
You may check your transaction history by entering the cashier and selecting
"Account Statement".
How can I change my personal details and email
address?
In order to change any personal details or your email address, please contact
customer support:
- E-mail assistance:
- support@PokerSouls.com
- Toll Free Phone:
- 1-888-689-8522
- Non Toll Free Phone:
- 1-604-689-1441
- Fax:
- 1-604-688-2102
